We will gladly exchange or credit your timely return of unworn and unaltered wig when it is presented in salable condition with the original packaging and tags. We cannot exchange or credit altered, customized wig. Used wigs cannot be returned.
We offer the following return policy:
A full refund for an unaltered wig with the tag intact within 10 business days.
The wig must be in unworn condition and odor free. It must be sent back with the original packaging.
All packages should be sent via a tractable method, with a signed returned receipt. We are not responsible for packages lost in transit.
A refund will be allowed for wigs returned within 7 days from the date of sale, and will be issued in the original form of payment.
Original shipping charges are nonrefundable.
Contact us, providing a specific explanation and clear corresponding photographs documenting the reason for your refund request.
Please allow 5-7 business days from our receiving of the returned wig for a refund to be processed.
You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 business days for the funds to be reflected on your account.
No refunds are provided on custom orders.